Who this is for
Local service businesses — roofers, HVAC, salons, med spas, home services — that miss calls after hours or mid-job and lose the lead to whoever answers first.
The problem
Every call you miss after hours or on a job goes to voicemail — and the caller just dials the next business on the list.
What we build
Half your new-business calls come in while you’re on a job or after 5pm, and they hit voicemail. By the time you call back, the caller has already booked with a competitor — and you never even knew they called.
We design a receptionist around how you actually book work: the moment a call is missed, an SMS texts back within seconds (and your website chat answers instantly), greets the caller, answers the common questions, asks a few qualifying questions, and books the appointment straight into your calendar and CRM. Hard guardrails keep it safe — it never quotes prices, never gives medical or legal advice, and always offers a human. You approve the design and sample transcripts before it answers a single real customer.
Every caller gets an instant, professional response and a booked time — 24/7, without adding a front-desk hire. The jobs you used to lose to voicemail now land on your calendar.
What you get
- A missed-call text-back and website chat receptionist that never sleeps, built on your own stack
- A conversation design in your voice: greeting, qualifying questions, FAQ answers, objection handling, booking and handoff rules
- A written guardrail set — never quotes prices, never gives medical or legal advice, always offers a human
- A test-transcript pack proving it works before it answers a real customer
- An operator guide and go-live acceptance checklist your team runs
Want to see the real thing before you commit? Grab a sample pack — actual files from a worked example, not mockups.
Pricing
$800 — fixed price, agreed before we start.
Ongoing support and optimization from $300/mo — entirely optional, cancel anytime.
Timeline: Live within 7 business days.
Priced at the top of the done-for-you market: agencies charge $250-800 setup plus $197-497/mo for the same capability. Self-serve software costs less but you configure, script and maintain it yourself; human answering services run $720-2,100/mo at equivalent volume.
Ways to work together
- Starter: missed-call text-back receptionist on one channel + conversation design + guardrails
- Full build: missed-call text-back + website chat + booking + CRM capture + transcript pack + operator guide
- Ongoing: managed receptionist: monthly transcript review, prompt/FAQ tuning, model updates
Our guarantee
We agree an acceptance checklist at kickoff — every guardrail and behaviour is a check. The receptionist doesn’t answer a real customer until it passes, and if it doesn’t, we keep fixing it at no extra cost.